We are committed to working with our residents, families and visitors to address any concerns with respect, compassion, and fairness.
Please complete the below Quality and Innovation Action Line online form to share your compliments, feedback, suggestions or concerns about a specific experience related to the care or services we provide.
Alternatively, you can contact the Quality and Innovation Action Line by email at: feedback@theBSF.ca. Someone from the Quality and Innovation department will respond to you within two business days.
This form is intended for "compliments and complaints" directed to the Quality and Innovation department. If you have a general inquiry, want to book or tour, or find out more information about one of our programs, please visit our Contact Us page.
If the Form does not load in the page below, click here to view form in a new browser tab or try viewing in another Browser (recommended Chrome).
The Brenda Strafford Foundation protects the privacy of individuals receiving health services in accordance with the Health Information Act (HIA). To properly review and resolve any issues, we work with the patient, or an authorized representative (usually a close family member), to gather and share information about the services received in compliance with the Patient Concerns Resolution Process Regulation.
Personal or health information collected will only be used for the purpose of tracking, follow up, communications and trending regarding your health experience concern. Information is collected pursuant to section 33 of the Freedom of Information and Protection of Privacy Act (FOIP) and under the authority of Section 20(b) of the Health Information Act (HIA) for the purpose of administering The Brenda Strafford Foundation patient complaint and feedback program. For more information, or if you have questions or concerns about the collection, use or disclosure of your health information please contact the ACTION line.
