Please complete the below Quality and Innovation Action Line online form to share your compliments, feedback, suggestions or concerns about a specific experience related to the care or services we provide. Alternatively, you can contact the Quality and Innovation Action Line by telephone at: 403-536-8669 or by email at: feedback@theBSF.ca. Someone from the Quality and Innovation department will respond to you within two business days.
This form is intended for "compliments and complaints" directed to the Quality and Innovation department. If you have a general inquiry, want to book or tour, or find out more information about one of our Manors, please visit our Contact Us page.
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Privacy:
The Brenda Strafford Foundation protects the privacy of individuals receiving health services in accordance with the Health Information Act (HIA). To properly review and resolve any issues, we work with the patient, or an authorized representative (usually a close family member), to gather and share information about the services received in compliance with the Patient Concerns Resolution Process Regulation.
Personal or health information collected will only be used for the purpose of tracking, follow up, communications and trending regarding your health experience concern. Information is collected pursuant to section 33 of the Freedom of Information and Protection of Privacy Act (FOIP) and under the authority of Section 20(b) of the Health Information Act (HIA) for the purpose of administering The Brenda Strafford Foundation patient complaint and feedback program. For more information, or if you have questions or concerns about the collection, use or disclosure of your health information please contact the ACTION line (insert number once available).
In the spirit of respect, reconciliation and gratitude, we honour and acknowledge that our services are provided on the traditional territories of Treaty 7, which includes the Blackfoot Confederacy comprising the Siksika, Piikani and Kainai First Nations, the Tsuut’ina First Nation, and the Stoney Nakoda First Nation including the Chiniki, Bearspaw and Good Stoney Bands. These territories are also home to the Métis Nation of Alberta Region 3. We are grateful for the many First Nations who have lived in and cared for these lands for generations. We acknowledge that we have ongoing responsibilities to protect, honour and celebrate all of life within our shared communities.
